HOW WE CAN HELP

Absolutely! Recently we helped one of the world’s largest financial transaction firms with this very issue. They needed a solution for managing customer identities securely within a mobile wallet initiative, anticipated to have a 100+ million user population.

We led the identity access solution architecture definition, designing an identity management and access management system (including real time risk analysis) that could scale to the hundreds of millions of users, supporting logins in under 5 milliseconds. Stack went on to deploy the highly scalable system within record time for the client.

Most likely, an identity federation will be the backbone of your solution.

For example, one of our clients - a high tech manufacturer - had grown quickly and relied on a series of internal applications with their own logins to handle their supply chain management, customer relationship management, and sales forecasting. All told, some staff had 19 logins to remember. With three new acqusitions they realized their approach wasn't going to scale. Adding on disgruntled employees exploiting their old company's access, and it was clear they needed help.

Stack Solutions performed a security and identity assessment, and provided an architectural roadmap to both streamline the client’s existing applications into a common, single sign-on approach (eliminating the 19 separate logins), create an auditable partner federated identity path, and extend that approach for each new acquisition in a scripted, repeatable and predictable manner. This repeatable process would allow them to secure newly acquired business applications in hours, versus months, rapidly integrating their acquisitions’ application and data assets into its own identity and security framework, streamlining user logins and reducing internal risks.

Yes! One client, a large high tech startup had built their web site and customer support to leverage their cloud-based CRM solution for customer identity. This worked great for the first couple of years, but was now experiencing frequent production outages due to the CRM’s identity solution being to support their product (and its maintenance windows), versus external integrations.

Stack Solutions assessed their existing identity solution for their consumer and customer infrastructure, and identifed a SaaS approach that simultaneously improved reliability, created a more seamless user experience and reduced the ongoing associated cost-per-customer expense. As a result, the client is now seeing 99.99% monthly uptime, versus a previous 94%, and the migration was covered in the cost savings.

Yes! This is a common complaint both for workforce identity and access management, as well as external, customer-facing portals. A recent example of where we helped address this is one of our regional health care provider clients. They were seeking to integrate its dozens of web properties with a single customer experience, including a single login regardless of which web application its patients were using.

Stack Solutions led a technology assessment, identifying a federation solution capable of scaling to millions of users, while improving reliability, cost predictability, and minimizing the need for additional manpower. Our client then engaged us to implement the solution, partnering with the development team to create a robust, easy to use patient portal that would support 4+ million patients and prospective patients.